Q1.Doyouaccepttocustomizethevehiclesasperourspecialrequest?
Answer:Electricscooterisakindofstandardproduct,usuallywedonotdoanycustomizationunlessyouhavereasonablquantity,suchas3000unitsyearly.
Q2. Whatisyourwarrantyterm?
Answer:Weprovide1yearwarranty.Andforanyfailedpartunderwarranty,ifitcanberepairedatyoursideandtherepaircostislowerthanthevalveofthepart,wewillcovertherepaircost;otherwise,wewillsendreplacementsandcoverthefreightcostifany.
Q3.Doyouprovideafterservicespareparts?
Answer:Yes,weprovideallthesparepartstoourvehicles,even5yearsafterwestoptheproductionofthevehicle.Foryoureasierworkingtoselectthespareparts,wealsosupplypartsmanual.
Q4. Doyouprovidetechnicalsupport?
Answer:Yes,weprovidetechnicalsupportbyemailandphone.Ifnecessary,wecanalsosendourengineertoyourplace.
Q5. DoyouprovidevehicleassemblyserviceifwebuythevehiclesinSKDorCKDway?
Answer:WhenthevehicleisinSKDway,thereassemblyisjustboltandnutwork,itisnotdifficultatall.Unlessyouhavetheassemblycapability,wedonotsellthevehiclesinCKDway.Ifyoudohavebiggervolume,wecansendourpeopletogiveinstructions.
Q6. DoyouacceptOEMorder?
Answer:WecanstickyourLogoifneccessary,butwedonotchangethedesignofourscooter.
Q7. Whatareyourtermstobeyouragent/dealerinmycountry?
Answer:Wehaveseveralbasicrequirements,firstlyyoushallbeinelectricvehiclebusinessforsometime;secondly,youshallhavethecapabilitytoprovideafterservicetoyourcustomers;thirdly,youshallhavethecapabilitytoorderandsellreasonablevolumeofelectricvehicles.
Q8: Whatisyourpaymentterm?
Answer:Fornewcustomers,ourtypicalpaymenttermis‘T/T30%depositagainstorderconfirmation,T/T70%beforecontainerloading’.IrrecoverableL/Catsightisalsoacceptable.Foroldcustomers,ourpaymenttermcanbemoreflexiable.Pleasecontactusformoreinformation.
